Question 1

orders

Accepted Answer

Orders can only be placed online on the platform. Once we have received your order, you will receive a confirmation email from us.

Question 2

Shipping

Accepted Answer

Your artwork cannot be shipped to you until it has been paid for in full.  Within Germany (excluding islands): We differentiate between sending framed and unframed artworks. With GO! Express shipped at a flat rate of EUR 39.90. Framed works of art are always shipped with an art shipping company to protect the works. The shipping costs are a flat rate of EUR 190.  Austria + Switzerland Please ask for the shipping costs before ordering. The transport costs vary depending on the size, weight and value of the goods.  International shipping (all other countries) Not currently offered. Please contact us before purchasing.

Question 3

pay

Accepted Answer

Each work of art is paid in advance to ART-LIMITED.  For your safety: ART-LIMITED manages your payment in trust and only pays the amount to the seller after your 14-day right of return has expired. After receiving the goods, you have enough time to check the work for its promised quality. If you have any complaints, simply send the work back and ART-LIMITED will refund the purchase price. We will make refunds using the same method of payment as the original payment.  We offer different payment options:  Credit card (Mastercard + VISA) You conveniently pay for the artwork with your credit card.  Giropay You pay for the artwork by bank transfer with PIN and TAN from your online banking account. More than 1,500 German banks participate in Giropay and it is as secure as if you were standing directly in the bank. Please inquire there whether your bank is also participating.  Paypal You pay for the artwork with your PayPal account (PayPal account required). Invoice After placing your order, you will receive an invoice that is due within 7 days.  Payment in cash Not offered in the online portal. A few works of art can also be paid for in cash at ART-LIMITED in Ratingen. Please call to find out whether this is possible for your work of art.

Question 4

return

Accepted Answer

For all orders of unused works of art, we grant you a 14-day right of return after receipt of the work of art, provided that it does not correspond to the promised quality. Check the artwork for the promised quality. If you no longer like the artwork after purchase, this is not a valid reason for return. If you have justified complaints, simply send it back. The transport costs for the return shipment are at the expense of the buyer. If the buyer makes use of his right of withdrawal, he will be reimbursed the purchase price minus the transport costs incurred to the buyer. Please also note the right of withdrawal.

BESTELLUNG, VERSAND, BEZAHLUNG, RÜCKGABE

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